Your account

I can’t access my account

If you cannot access your account, it may be caused by an incorrect login method, outdated app version, verification issue, or temporary technical problem.

Try the following:

1. Check your internet connection.
2. Make sure the app is updated.
3. Try the same login method you used when creating your account.
4. Check that your phone number or email address is correct.
5. Request a new verification code if needed.
6. Restart the app.

If you still cannot access your account, contact support and include as much detail as possible, such as the login method you used and any error message you see.

Do not create multiple accounts to work around login issues, as this may cause confusion or affect your account access.